Hello 👋, I’m Jon, an engineer, designer, and customer experience leader with 15 years of experience building products and solving complex problems.
I run JM Partners, a technology consulting practice helping organizations improve their software, data, and operations. I connect technical possibilities with business needs, from shaping product strategy and enabling sales teams to improving customer experiences.
My work spans product, support, and sales operations, with a track record of measurable growth and industry recognition for customer experience.
Interested in working together? Let’s connect ☕
Drove this growth by overhauling the user onboarding journey, launching new features and success programs, and empowering support teams with AI and automation.
Developed the user interface for XENDEE, a SaaS platform for renewable energy microgrid design and education.
Improved user experience and increased customer engagement for various websites, including online publishers, Habitat for Humanity, and e-commerce stores.
Increased student motivation and retention in massive open online courses, specializations, and degrees.
I Needed Two Specialists to Build This Smart Home Device in 2018. In 2025, Two Weeks.
jm.Jon MironJM Partners Selected workAbout Let’s talk ↗ I Needed Two Specialists to Build This Smart Home Device in 2018. In 2025, Two Weeks. The
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Drove this growth by overhauling the user onboarding journey, launching new features and success programs, and empowering support teams with AI and automation.
Developed the user interface for XENDEE, a SaaS platform for renewable energy microgrid design and education.
Improved user experience and increased customer engagement for various websites, including online publishers, Habitat for Humanity, and e-commerce stores.
Increased student motivation and retention in massive open online courses, specializations, and degrees.