Hello 👋, I’m Jon, an Engineer, Designer, and Customer Experience Expert with 15 years of experience building products and solving complex problems. I specialize in translating between technical and business needs, whether that’s guiding product strategy, enabling sales teams, or improving customer experiences. My expertise spans product, support, and sales operations, with a track record of driving measurable growth and winning industry awards for customer experience.
Feel free to reach out ☕
Hello 👋, I'm Jon, an Engineer, Designer, and Customer Experience Expert. I work at Yellowdig, a fast growing software startup, where I blend simplicity and empathy into every aspect of user experience. My role spans support, product, and operations. Passionate about making complex tasks effortless and enjoyable, I thrive on improving team processes and customer interactions.
Interested in connecting? Feel free to reach out ☕
Drove this growth by overhauling the user onboarding journey, launching new features and success programs, and empowering support teams with AI and automation.
Developed the user interface for XENDEE, a SaaS platform for renewable energy microgrid design and education.
Improved user experience and increased customer engagement for various websites, including online publishers, Habitat for Humanity, and e-commerce stores.
Increased student motivation and retention in massive open online courses, specializations, and degrees.
Remove and Block Spam Calendar Event Invites​
Remove and Block Spam Calendar Event Invites​ Unlocking Coursera’s Potential Energy by Jon Miron Remove and Block Spam Calendar Event Invites Remove and Block Spam
Drove this growth by overhauling the user onboarding journey, launching new features and success programs, and empowering support teams with AI and automation.
Developed the user interface for XENDEE, a SaaS platform for renewable energy microgrid design and education.
Improved user experience and increased customer engagement for various websites, including online publishers, Habitat for Humanity, and e-commerce stores.
Increased student motivation and retention in massive open online courses, specializations, and degrees.